Frequently Asked Questions
ORDERING OPTIONS:
If you would prefer not to place your order online, you may print out our order form in either HTML or PDF to assist you in placing your order. You may then contact us by phone, fax, e-mail or mail to place your order. Please provide your name, shipping address, and either telephone or e-mail address in case we need to contact you. We will also need the credit card number, expiration date, and name on card.
Our normal hours are 9:00 a.m. to 5:00 p.m. EST weekdays; an answering machine is in service at other times. You may contact us with orders and inquiries by:
- Telephone (orders): (800-722-2460)
- Telephone (Customer Service): (434-263-8671)
- Fax: (434-263-4750)
- e-mail: customerservice@buteobooks.com
- Mail: Buteo Books; 2731 Arrington Rd; Arrington, VA 22922; USA
Please note: E-mail and fax technology are fallible. Occasionally, e-mails get lost, and faxes come through blank. If you send an order by one of these methods and do not receive a confirmation of receipt, please contact us to check.
Another note: Please double check your address for typographical errors, especially the zip code or postal code. Although we attempt to verify addresses, we can't catch everything, and we cannot be responsible for lost packages due to this type of error.
SALES TAX
Virginia residents must add sales tax at the current rate of 5.3%. Please calculate 5.3% of the total cost of the books, not including shipping. Please contact us if you need assistance.
PAYMENT OPTIONS:
Prepayment is required by check, money order, or credit card in US Dollars. We accept Mastercard or Visa credit cards. Please provide card number, name on card, and expiration date. For security purposes, please do not send cash or request CODs. PayPal is possible by special request, but any applicable fees must be paid by the buyer.
Charging Your Credit Card
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for delays due to typographical errors, but will make every attempt to contact you to correct the information and complete the order.
Multiple Shipments
If your order is sent in multiple shipments (due to backorders or special request), your credit card will be charged separately for each shipment.
Payment by Check
You can complete checkout online choosing payment by check, then mail your check with a copy of your receipt. Once we receive prepayment, your order will be shipped to you.
Check Policy
If your check is returned for any reason, our bank will electronically debit your account for the amount of the check plus a processing fee of $35.
You can shop at www.buteobooks.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.buteobooks.com is registered with the Authorize.Net Verified Merchant Seal program.
RETURNS
Books and media may be returned within 14 days for a refund or credit of the cost of the item. Shipping and handling charges are not refundable as part of a regular return; we will refund the cost of the item.
If the reason for return is due to a mistake on the part of Buteo Books, we will of course refund shipping in full.
Please contact us to request a return. You may use any shipping method you choose, but we highly recommend a traceable method. Please enclose a copy of the original receipt to ensure proper credit. Please be sure to pack the products with sufficient cushioning to ensure that they arrive in new condition. Damage during return shipping due to poor packaging will result in a discounted refund. A refund will be made by the same method as original payment unless you arrange otherwise.
Audio, Video, and multimedia items are not refundable if they have been removed from shrinkwrap or if they were not originally shrinkwrapped.
GIFTS
Buteo Books offers gift certificates in any amount, which are good for one year from the date of purchase. No postage charge for mailing certificates alone. You can choose to have them mailed to you, so that you can present it yourself, or we can mail them directly to the recipient, with a gift card. Shipping cost and tax can be paid for using a gift certificate. If the total order amount, including merchandise, shipping, and sales tax (for Virginia customers only) exceeds the amount of the gift certificate, the remainder can be paid by Visa, Mastercard, or check.
Gift wrapping is available for a $5 fee. This includes a bird- or nature-themed gift wrap and a similarly themed gift card, made out as you wish.
PRICES
Prices are in U.S. Dollars, and prices listed on this site are subject to change without notice. Publishers often raise prices, and international currency exchange rates and shipping costs force us to cover our costs. We make every attempt to keep prices on this site current, but human or computer error may result in an incorrect listing. Please contact us for up-to-date pricing and availability information.
You may be subject to taxes and/or duties levied by your province or country, and Buteo Books is not responsible for keeping up-to-date information for every country. If you refuse shipment because you are surprised by these taxes and duties, you are still liable to Buteo Books for outbound and return postage and any other costs it incurred in trying to fill your order.
ARE YOUR BOOKS NEW OR USED?
All of the stock listed on this website is brand new unless specified otherwise. We do have a wide selection of out-of-print, rare, antiquarian, and used bird books available, but they are currently only a small number of them available on this website. See the Antiquarian page for more details.
To put it simply, We NEVER give, rent, sell, or otherwise share your information with any other party.
Your address is purely for billing and/or shipping, we only use your phone number in case we need to contact you about questions or problems with your order (it is recommended that you give us a phone number if you need expedited shipping). Your e-mail address will be kept completely private, and is only used in the manner for which you gave it. If you signed up for our monthly e-mail newsletter, we will send you only monthly newsletters, and if you gave us your e-mail as part of an order, we will only send updates and order-related inquiries. We will not send newsletters unless you request them.
STILL HAVE QUESTIONS?
Contact us at any time. We are available to take your calls between 9:00 A.M. and 5:00 P.M. (EST) Monday through Friday. An answering machine is in service at all other times.
Customer Service Line: 434-263-8671
Toll-free Ordering Line: 800-722-2460
Fax: 434-263-4750
E-mail : Allen Hale, Owner: allen@buteobooks.com
E-mail : Customer Service: customerservice@buteobooks.com
Send us an e-mail
Mailing Address:
Buteo Books
2731 Arrington Rd
Arrington, VA 22922
USA