Shipping and Return Policy

• Time in transit
• Domestic shipping costs
• International shipping costs
• Returns

Delivery times may fluctuate due to a range of issues in 2021, including higher shipping volumes. If you have any questions about delivery times, please contact us.

WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
Orders are usually shipped within 24 hours of the receipt of your order, from Arrington, VA 22922.

DOMESTIC SHIPPING OPTIONS  (Shipping within the 50 States & Puerto Rico)
USPS options: (Delivery times not guaranteed) Media Mail (Book Rate) - 2 to 21 days First Class (to 13 oz) - 2 to 7 days Priority Mail - 1 to 5 days Express Mail - 1 to 2 days	UNITED PARCEL SERVICE options: Next Day Air: next business day, by 10:30 a.m. -- Early A.M. delivery as early as 8:00 a.m. -- Saver typically by 3:00 p.m. 2nd Day Air: 2 business days by end of day ( A.M. by 10:30) 3 Day Select: 3 business days by end of day Ground: 1-5 business days: delivery based on distance to destination. Time in transit Map:
Pickup schedule: USPS and UPS shipments are typically picked up midday, EST

SUREPOST
UPS SurePost^® is an economy, residential, ground service.
This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. It is handled by UPS until it reaches your local processing center, where it is transferred to the USPS. UPS Surepost packages are usually delivered by the USPS.

Expedited Options:
One-day, Two-day, and Three-day delivery times are based on the day of shipment. Your order must be received by 10:00 A.M. EST to guarantee a same-day shipment. If it is later than that, please call us to see if same-day shipment is still possible.

UPS offers Saturday delivery for Next Day and Second-Day delivery, for an additional $20. Please contact us or include a note in the Special Instructions field to request Saturday Delivery and accept the $20 charge.

Post Office Boxes
If the ship to address includes a P.O. Box number, your order will be carried by the United States Postal Service. UPS does not deliver to Post Office boxes.

International Post
Please allow 1 to 4 weeks for delivery worldwide:
Priority AirMail usually takes 3 to 21 days to Canada, 1 to 3 weeks to the rest of the world.
Express AirMail usually takes 2 - 5 business days to Canada, and an average of one week to the rest of the world.

HOW ARE SHIPPING AND HANDLING CHARGES CALCULATED?

Economy shipping:
Domestic economy shipping within the U.S. is sent by USPS Media Mail, a U.S. Postal Service rate for books, audio, and other media items. We have found USPS Media Mail to be quite reliable and economical. Usual time in transit is one to five business days, but books sent by this method may occasionally take up to 1-3 weeks to reach you. If you require your book(s) by a certain date, we recommend an expedited option. Tracking is provided for all package shipments.

All Expedited shipping prices are based on the actual postage cost calculated by weight and delivery location, plus a $2.00 handling fee. You can see a cost quote by putting the items you want in your shopping basket, and click the Calculate Shipping button. Unless specified otherwise, orders are shipped by the cheapest method; either by the U.S. Postal Service (USPS) or United Parcel Service (UPS) at our discretion. Please specify if either of these methods is unsuitable for your location. Expedited services are available at extra charge. See below for options.

DOMESTIC ORDERS:

U.S.P.S. FIRST CLASS MAIL:
First Class Mail has a weight limit of 13 ounces. Postage is determined by weight, plus a $2.00 handling fee. Average delivery time is 1 to 7 days.

U.S.P.S. MEDIA MAIL (Book Rate) - Standard Domestic Postage:
We have found USPS Media Mail to be quite reliable and economical, but books sent by this method may take up to 1-3 weeks to reach you. If you require your book(s) by a certain date, we recommend an expedited option.

U.S.P.S. PRIORITY MAIL and EXPRESS MAIL:
Postage is determined by weight and delivery zip code, including a $2.00 handling fee.

Flat-rate options:
Flat rate boxes and envelopes are one price regardless of weight, up to a maximum of 70 pounds. NOTE: Because this method is calculated by size and not weight, it cannot be calculated online. If the order is small enough to fit into a Flat-Rate envelope or box, charges will be reduced accordingly.

• Flat-rate Priority Mail envelope (Size: 11.625" X 15.125)
• Flat-rate Priority Mail medium box (Size: 11-7/8" x 3-3/8" x 13-5/8" or 11" X 8.5" X 5.5")
• Flat-rate Priority Mail large box (Size: 12" x 12" x 5 ½")
• Flat-rate Express Mail envelope (Size: 11.625" X 15.125")

UNITED PARCEL SERVICE (UPS):
Postage is determined by weight and delivery zip code, including a $2.00 handling fee. See delivery options, below. Optional Services, Upon Request:

• Saturday Delivery: Available with Next-Day and 2nd Day delivery. Fee: $16.00
• Delivery Confirmation: $2.00 per package
• Delivery Confirmation Signature Required: $4.25 per package
• Delivery Confirmation Adult Signature Required: $5.25 per package
• Insurance: Available in $100 increments

INTERNATIONAL ORDERS:
As of 2009, the US Postal Service discontinued all international surface mail options. Options now include Priority Airmail and Express Airmail, which both offer tracking. The Calculate Shipping option on this website calculates postage by weight. USPS flat-rate boxes are also an economic option, but depend on the size of the order, as they must fit inside a special carton. The weight limit for international flat-rate boxes is 20 pounds. Insurance is also available for a fee.
Flat-rate options are:

• Flat-rate Priority Mail envelope - Fits one small item
• Flat-rate Express Mail Envelope - Fits one small item,
• Medium Flat-rate boxes can fit an average of four to six medium-sized books, and
• Large Flat-rate boxes can fit larger orders.

Military APO addresses:
Orders can be shipped by the Postal System, using Media Mail, Priority Mail, or Express Mail. Charges are based on domestic shipping fees.

If the above schedule proves inequitable, actual shipping charges plus an appropriate amount for handling may be applied.
You can calculate postage for your particular order in the Shopping Basket, or you may contact us for a quote for your particular order.

RETURNS

Books and media may be returned within 14 days for a refund or credit of the cost of the item. Shipping and handling charges are not refundable as part of a regular return; we will refund the cost of the item.
If the reason for return is due to a mistake on the part of Buteo Books, we will of course refund shipping in full.

Please contact us to request a return. You may use any shipping method you choose, but we highly recommend a traceable method. Please enclose a copy of the original receipt to ensure proper credit. Please be sure to pack the products with sufficient cushioning to ensure that they arrive in new condition. Damage during return shipping due to poor packaging will result in a discounted refund. A refund will be made by the same method as original payment unless you arrange otherwise.

Audio, Video, and multimedia items are not refundable if they have been removed from shrinkwrap or if they were not originally shrinkwrapped.

STILL HAVE QUESTIONS?

Contact us at any time. We are available to take your calls between 9:00 A.M. and 5:00 P.M. (EST) Monday through Friday. An answering machine is in service at all other times.

Customer Service Line: 434-263-8671
Toll-free Ordering Line: 800-722-2460
Fax: 434-263-4750
E-mail : Allen Hale, Owner: allen@buteobooks.com
E-mail : Customer Service: customerservice@buteobooks.com
Send us an e-mail

Mailing Address:
Buteo Books
2731 Arrington Rd
Arrington, VA 22922
USA